A. All fixed costs are fixed

B. All variable costs are fixed

C. The prices of input factors are constant

D. Volume of production and volumes of sales are equal

A. Profit

B. Loss

C. No profit or loss

D. None of these

A. Social environment

B. Political environment

C. Operational environment

D. All of the above

A. Criticality of problems

B. Current performance

C. Priorities for future output

D. All of the above

A. The determination of improvement efforts.

B. The process of quantifying action.

C. The improvement of operations.

D. The planning and control of operations.

A. Quality

B. Outcome

C. Polar

D. Satisfaction

A. Competitor performance standards

B. Target performance standards

C. Historical standards

D. Absolute performance standards

A. A fire service

B. A foreign police authority

C. A similar police department

D. All of the above

A. SWOT analysis

B. PERT analysis

C. Benchmarking

D. Competitor performance assessment

A. Microsoft

B. Toyota

C. Xerox

D. McDonald’s