A. Matrix

B. Divisional

C. Multi-divisional

D. Functional

A. Subsidiary

B. Strategic partnership

C. Strategic alliance

D. Strategic business unit

A. To coordinate people and resources

B. To organise lines of communication

C. To formalise authority

D. To limit workers’ right

A. Reverse engineering

B. Value engineering

C. Material engineering

D. Quality engineering

A. Design of every component

B. Method of manufacturing

C. Material used

D. All of the above

A. Lawrence D. Miles

B. George Terborgh

C. Michael Jucius

D. Edwin B. Flippo

A. constructive conflict is We-oriented; destructive conflict is Me-oriented

B. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict

C. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility

D. both a and b

A. intensity of the anger

B. flexibility of the anger

C. duration of the anger

D. both a and c

A. expressed struggle

B. independent parties

C. perceived incompatible goals

D. perceived interference for outside parties

A. collectivist and individualist cultures typically favor different conflict management styles

B. the key to effective intercultural conflict management is flexible use of conflict management styles

C. disagreement should be discouraged when communicating with individuals from diverse cultures

D. both a and b