BUSINESS COMMUNICATION-I MCQ
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors. This Business Communication-I MCQ help you to understand topic.
STATE WHETHER THE FOLLOWING STATEMENTS ARE TRUE OR FALSE
1) Anyone who talks communicates a message.
Answer:- False
2) Disturbance/distractions in the environment are a result of physical noise.
Answer:- True
3) A report usually has descriptive, expository or narrative sentences.
Answer:- True
4) A sales letter is an advertisement.
Answer:- True
5) A participant in a group discussion should try to dominate the discussion.
Answer:- False
6) The resume to be enclosed with an application letter need not give the details of academic qualification, achievements and experiences.
Answer:- False
7) Feedback must always be carefully interpreted.
Answer:- TRUE
8) Communication is the exchange of ideas.
Answer:- TRUE
9) The encoder is the receiver of ideas.
Answer:- FALSE
10) Input is another word for channel.
Answer:- FALSE
11) Feedback is the message sent by the decoder to the encoder.
Answer:- TRUE
12) Communication is the transmission of verbal and non-verbal ideas, feelings and attitudes that produces a response.
Answer:- FALSE
13) The channels of communication are vertical, horizontal and diagonal.
Answer:- TRUE
14) The vertical channel of communication is used much more frequently in most organisations than the horizontal channel.
Answer:- TRUE
15) Effective speaking rests on three pillars – verbal, visual and vocal.
Answer:- TRUE
16) Kinesics is the spatial nonverbal language.
Answer:- FALSE, PROXEMICS
17) Data transmission through e-mail is both instantaneous and cost-effective.
Answer:- TRUE
18) For success of communication, it is necessary to make audience analysis and to adapt the message to their goals, interests and needs.
19) In the context of business communication, a presentation refers to a talk by a designated speaker.
Answer:- FALSE
20) E-mail communication can be stored and retrieved as and when required by the sender only.
Answer:- FALSE
21) The objective of any communication is just to receive or convey a message.
22) Informal communication takes place beyond organizational hierarchy.
23) The main purpose of a seminar is to share knowledge and to get the viewpoints of equally informed persons.
24) The guiding principle of writing collection letters is to collect and amount and lose the customer.
Answer:- FALSE
25) Upward and downward flows of messages constitute vertical communication.
Answer:- True
26) Body language is not effective in presentation.
Answer:- False
27) Listening is a significant part of any communication process.
Answer:- True
28) Modern business operations and organizations are not confined to local limits.
Answer:- True
29) Encoding is the process of interpreting the message.
Answer:- False, Decoding
30) Advertising, media interaction and public relation fall mainly within the domain of corporate communication.
Answer:- True
31) Every presentation normally ends with a question and answer session.
Answer:- True
32) The physical presence but mental absence can be defined as active listening.
Answer:- False, Passive
33) Shannon and Weaver were the first two scholars to propose a simple model of communication comprising a sender, a receiver and a message.
Answer:- True
34) A major barrier to the communication process is the tendency to evaluate on the part of the receiver.
Answer:- True
35) A main purpose of a seminar is to share knowledge and to get the view-points of equally well-informed persons.
Answer:- True
36) A memo is used for both internal and external communication in business organizations. False, Memo used for internal communication only and business letter used for external communication.
37) The receiver and the decoder are the one and the same person.
Answer:- TRUE
38) Grapevine is a credible and reliable channel of communication.
Answer:- FALSE
39) In the context of business communication, a speech refers to a talk by a designated speaker.
Answer:- TRUE
40) Body language always speaks the truth while the speaker may play with words to hide the truth.
Answer:- FALSE
41) Communication models are multi dimensional.
Answer:- TRUE
42) The initial audience can accept or reject a sender’s message.
Answer:- FALSE, HE CAN GUIDE ONLY
43) Seminars and presentations are same.
Answer:- FALSE
44) It is not necessary to have polite manners for a leader.
Answer:- FALSE
