Behavioural and Allied Sciences MCQ

Behavioural and Allied Sciences MCQ

331. Which of these would not be a good way to de-escalate a potential conflict situation?

1. Listening actively.
2. Showing empathy.
3. Adopting positive body language.
4. Using humor or sarcasm.

332. One advantage of conflict is that it

1. makes problem people go away.
2. forces one to choose friends wisely.
3. makes problems go away.
4. forces problems to be addressed.

333. Which of these would be considered inappropriate when confronting unacceptable behaviour?

1. Showing empathy to show you understand the other person.
2. Being assertive.
3. Being threatening.
4. Stating the consequences of the behavior continuing.

334. When a conflict is defined, what needs to be attended to in addition to any obvious issues?

1. The relationship.
2. Accommodation.
3. Where the conflict will be resolved.
4. Evaluation.

335. Which conflict management technique focuses on satisfying mutual interests?

1. Avoiding.
2. Forcing.
3. Collaborating.
4. Compromising.

336. One of the advantages of conflict is that it forces you to examine problems and work toward a potential

1. Experience.
2. Outcome.
3. Solution.
4. Relationship.

337. What is the final stage in the escalation of a conflict situation?

1. Violence.
2. Anger.
3. Threats.
4. Aggression.

338. The first stage of conflict resolution is to

1. define the problem.
2. analyze the problem.
3. choose a solution.
4. think through possible solutions.

339. In order to resolve a conflict situation it is important to develop a sense of trust with the other person by:

1. Explaining the rules.
2. Building rapport.
3. Delivering a gift.
4. Passing the baton.

340. Conflict that refers to a disagreement among connected individuals is

1. personal conflict.
2. Intrapersonal conflict.
3. Friendly conflict.
4. Negative conflict.